SWIVEL Partners with Paydoff for Enhanced Collections Operations

SWIVEL has joined forces with Paydoff to boost collections operations and provide a smoother member experience. This partnership aims to modernize collections processes by integrating automation, personalization, and secure payment options into a unified solution.

Both companies will work together to meet the evolving needs of clients and users while ensuring compliance with regulatory requirements. The integration is expected to streamline credit union collections and optimize member interactions through timely and relevant messaging via the most appropriate channels.

Benefits of the Collaboration

SWIVEL’s end-to-end digital payment platforms will be integrated with Paydoff’s automation and engagement tools, allowing for better management of collections within a simplified workflow. This unified approach will help credit unions handle collections more effectively.

Leveraging machine learning (ML), Paydoff’s Collections Engagement and Automation platform will ensure that members receive personalized messages at the right time through the preferred channel. This reduces the need for live agent interactions, thereby minimizing friction and enhancing overall member satisfaction.

Optimized Solutions and Insights

The integration aims to deliver secure, flexible, and user-friendly payment services. SWIVEL’s solutions will support a wide range of payment methods, ensuring ease of use for account holders, borrowers, and staff.

Moreover, the partnership will provide credit unions with rich analytics and actionable insights, enabling smarter decision-making and more effective collections strategies. This is expected to improve operational performance and lower delinquency rates.