Sumsub’s AI-Powered Case Management Solution

Sumsub, a global verification platform, has introduced an advanced artificial intelligence (AI) feature to its Case Management solution. This update serves as a central hub for financial crime investigations and aims to streamline fragmented risk operations.

New Features and Advantages

The new version of the Case Management solution was developed with direct input from financial crime teams and Sumsub clients. It introduces AI-driven tools and intelligent automation, assisting investigators in responding to risks in real-time. This updated feature is designed to provide a unified workspace for cross-functional teams.

Introducing Summy: The AI Assistant

A key component of this update is Summy, an AI-powered assistant that provides case summaries and actionable recommendations for risk, compliance, and fraud teams. This tool offers complete context for each case, including user background, transaction history, and behavioral insights, guiding investigators towards optimal decision-making.

Unified Workspace

The Case Management solution centralizes various types of information such as identity data, payment histories, risk scores, and internal audit notes within a single intelligent interface. This unified access to critical information accelerates investigations and optimizes the workflow for fraud and compliance teams.

Enhanced Workflow Templates

• Customizable pre-built workflow templates (Case Blueprints) that can be set up quickly without additional setup procedures.

• A unified interface for accessing applicant data, documents, AML flags, and payment histories, which reduces silos and speeds up investigations.

• Customizable case views and role-based access control that tailor data visibility and sensitive information to the specific roles within teams, streamlining responsibility reassignments.

• Real-time risk updates ensuring decisions are based on the latest user behavior and transaction patterns.

• Fraud network detection using AI to uncover hidden connections between suspicious users and actual behavioral insights.

Testing and Insights

The new features were tested by Sumsub’s Quality Control Team and are based on extensive research into financial crime teams, as well as insights from the company’s Customer Advisory Board meetings. These solutions address critical challenges in Case Management, optimizing investigations for fraud and risk professionals.