Branch Closures Overview
Since 2015, NatWest Group, comprising Royal Bank of Scotland and Ulster Bank, has seen a significant reduction in its physical presence with the closure of numerous branches. In 2024 alone, 48 branches are set to close, and nearly 20 more were permanently shut down in 2023.
Alternative Customer Services
For those needing face-to-face assistance, NatWest suggests accessing everyday services at any branch within the group. Additionally, customers are encouraged to use RBS branches as well.
Mobile banking is another alternative where staff provide various banking facilities in community locations on specific days. Services offered through mobile branches include depositing funds, making cash withdrawals, and paying bills.
Post Office outlets also serve as an option for banking services, providing facilities such as cash deposits and withdrawals, balance inquiries, and cheque deposits.
According to the bank’s officials, more than 80% of active current account holders can utilize digital services, and over 97% of retail accounts are now opened online.
Digital Banking Adoption Trends
Major banks like NatWest are downsizing their physical presence due to a growing preference for online banking. Statistics show that between January 2022 and February 2025, 1.530 bank branches have closed, with 66 more announcing closures, bringing the total to 1.596.
A staggering 87% of UK adults use some form of online or remote banking, which amounts to around 47 million people. Furthermore, two in five users (40%) now have a digital-only bank account in 2025, up from 36% in 2024 and 24% in 2023.
As more branches close, it’s notable that one in eight UK customers (13%) plan to open a digital-only bank account within the next five years.