Hackensack Meridian Health has leveraged digital transformation to enhance efficiency, automate processes, and increase agility in its revenue cycle operations. This improvement also significantly improves the patient financial experience.

Since implementing this new system, Hackensack Meridian Health has successfully transitioned over 180,000 transactions from paper-based methods to electronic payments via self-service online platforms or advanced voice systems.

The solution integrates Nordis’ Expresso customer communications management (CCM) software for creating, distributing, and tracking digital statements and other patient financial communications with TD Bank’s eBill electronic bill presentment and payment (EBPP) system. This integration has allowed Hackensack Meridian Health to consolidate multiple, disparate systems into a unified platform that manages the entire lifecycle of patient billing and payments across its network.

Using Expresso, Hackensack Meridian Health processes over 1.8 million patient statements, letters, and other financial communications annually. Additionally, Expresso’s seamless integration with TD Bank’s EBPP solution enables patients to handle their accounts online, including viewing statements and other related correspondence.