Collaboration Details
As part of the collaboration, eFlow chose DisputeHelp as a technical provider to manage merchants’ dispute and fraud prevention needs more efficiently. DisputeHelp offers dispute management solutions for acquirers and merchant service providers (MSPs), aiming to add value to existing services through integrated tools in a single card-agnostic endpoint. This setup helps reduce the resources spent on such procedures, allowing merchants to focus on their core business.
eFlow’s Enhanced Offering
The eFlow Secure product has seen several upgrades, with the company striving to deliver an advanced service that leverages automation and a rule-based intelligent engine. This unified platform and intuitive dashboard optimize chargeback management and reporting. Additionally, eFlow will utilize solutions like Ethoca Alerts, Visa Rapid Dispute Resolution (RDR), and Verifi INFORM.
Partnership Highlights
Speaking on the news, representatives from eFlow noted that the partnership with DisputeHelp enables them to expand their global offerings. This collaboration provides merchants with a broader range of products and services. Moreover, DisputeHelp aligns its customer-centric vision with eFlow’s objectives to assist merchants in growing their business within an evolving digital landscape.
DisputeHelp’s DEFLECT Suite
Besides the RESOLVE tools, including Ethoca Alerts and Visa RDR, eFlow integrated DisputeHelp’s DEFLECT suite. This solution features Verifi Order Insight + Compelling Evidence 3.0, which provides detailed transaction and merchant information directly to cardholders and issuer agents. By mitigating transaction complexity at its source, this approach aims to significantly reduce the volume of disputes and chargebacks.
DisputeHelp’s Recent Collaboration
In September 2024, DisputeHelp partnered with Reach to minimize chargebacks and reduce fraud losses for their partners. Through this partnership, Reach leveraged Ethoca Alerts and Visa RDR to implement a defensive strategy against various disputes and chargebacks. This collaboration resulted in significantly faster notification times for confirmed fraud and disputes—decreasing from weeks to seconds.