Through this decision, Down Hall Hotel & Spa aims to enhance the guest payment experience by transitioning from its current system that uses OPERA on-premises technology to OPERA Cloud. This change involves replacing an existing standalone payment provider with a more flexible and all-inclusive service. DNA Payments’ offerings are designed to seamlessly integrate with Oracle OPERA Cloud, thus supporting a smoother transaction process for both guests and staff.
Furthermore, officials at Down Hall Hotel & Spa report that by collaborating with DNA Payments and adopting the Oracle OPERA Cloud system, the hotel can streamline its payment operations, ensuring secure and efficient processes that meet clients’ needs and preferences. The implementation went smoothly, leading to improved operational efficiencies and better reconciliation.
DNA Payments caters to various sectors including hospitality, retail, food and beverage, ecommerce, and builders’ merchants. For the hospitality industry specifically, they focus on creating a seamless payment experience by eliminating the need for multiple systems. Their Point of Sale (POS) terminals accept chip and PIN, contactless, and mobile payments from card providers such as Visa and Mastercard, along with digital wallets like Google Pay, Apple Pay, and Samsung Pay.
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To further support UK retailers, ShopMate partnered with DNA Payments in February 2025 to integrate a payment solution into its EPOS system, named ShopMate Pay. This service will be accessible to both existing and new customers looking for an all-inclusive approach that covers their payment and EPOS needs. The solutions aim to address the specific requirements of retailers, convenience stores, and merchants, while also enabling independent retailers to scale their operations.