Through this integration, WooCommerce merchants can streamline their chargeback cycle from the early stages of dispute to evidence collection and representment. Moreover, they can integrate their WooCommerce store with Chargeflow’s chargeback management system, which simplifies and optimizes their overall chargeback handling process.
The company employs a three-tiered technology framework to address these challenges:
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Chargeflow Alerts notify merchants of potential disputes early on, allowing them to take proactive actions to prevent chargebacks. This network collaboration involves Visa and Mastercard.
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Chargeflow Automation uses AI and machine learning post-dispute to analyze data points and generate tailored dispute evidence, significantly boosting the success rate of recovery efforts.
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Chargeflow Insights provide detailed payment analytics to help merchants make informed decisions about chargebacks and fraud prevention strategies.
By adopting this three-tiered approach, Chargeflow aims to effectively manage chargebacks, enabling merchants to enhance their preventive measures, scale recovery operations, and identify the root causes of future disputes.
Upon announcement, users could install the Chargeflow extension from the WooCommerce Marketplace. Once connected, Chargeflow’s AI system would automatically handle various stages of the dispute process, including initial notification, evidence gathering, submission, and revenue recovery.
In a recent development, Chargeflow also unveiled Chargeflow Connect, an infrastructure-agnostic solution designed for payment providers, facilitators, ISOs, and fraud prevention platforms. This service enables integrated, end-to-end chargeback automation, insights, and alerts across the entire ecosystem. Chargeflow Connect adhered to robust data protection standards such as SOC 2 Type II certification and full GDPR compliance.