Key Features of Chargeflow:
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Chargeflow Alerts: These alerts help merchants proactively address potential chargebacks by notifying them when a customer initiates an initial dispute. Visa and Mastercard support this feature through their network collaboration.
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Chargeflow Automation: Once a chargeback is processed, this tool leverages generative AI and machine learning to analyze data points and create customized dispute evidence that significantly enhances the win rate.
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Chargeflow Insights: This provides merchants with detailed payment analytics to support better decision-making regarding chargebacks and fraud rates.
By integrating these three layers of technology, Chargeflow aims to efficiently manage chargebacks, thereby optimizing chargeback prevention, enhancing recovery efforts, and identifying common causes to minimize future disputes. As of the announcement, merchants can install the Chargeflow extension from the WooCommerce Marketplace, after which Chargeflow’s AI engine will begin automating the chargeback dispute process, including initial notification, evidence collection, submission, and revenue recovery.
Latest Developments at Chargeflow:
A month prior to this announcement, Chargeflow launched Chargeflow Connect—an infrastructure-agnostic solution targeting payment providers, facilitators, ISOs, and fraud prevention platforms. This service is designed to enable integrated end-to-end chargeback automation, insights, and alerts across the entire ecosystem. Additionally, Chargeflow Connect adheres to stringent data protection standards, including SOC 2 Type II certification and full GDPR compliance, ensuring secure access controls, real-time monitoring, and end-to-end encryption.