A recent Chase Digital Banking Attitudes study reveals significant changes in consumer behavior with financial tools.

In particular, younger generations are driving an increased use of person-to-person (P2P) payments and interest in cutting-edge technologies.

The survey, which surveyed 2,000 US adults with banking relationships early in February 2025, found that 67% have now used P2P services for splitting bills or sharing expenses, a substantial increase from the 40% reported in 2020.

Moreover, digital banking apps remain highly popular; 78% access mobile banking at least weekly, and 62% consider these apps essential to their financial routines.

Millennials are Leading the Way

Millennials lead in adopting various digital banking features. Three-quarters of this group reported using P2P services, a rise by 21 percentage points since 2020. Additionally, 79% use tools to monitor their credit scores, and many express interest in integrating AI, virtual reality, and other digital advancements into their banking experience.

Regarding future applications, 49% of Millennials said they would be open to using AI-based financial assistants, while the same percentage among Gen Z participants expressed similar openness. Interest in other technologies, from virtual and augmented reality to robotics and neural interfaces, was also highest among younger respondents.

In total, 39% of all survey participants indicated a willingness to consider AI for financial management in coming years. Across generations, 85% prefer managing their banking activities through a single app.

Chase representatives noted steady growth in the use of its mobile app over the past five years, with more than 80 million users now accessing the platform. The institution reports annual user growth of approximately 8% to 10% during this period.