Alternative Options for Customers
Customers can still access everyday banking services at any NatWest Group branch. Additionally, customers are encouraged to use RBS branches as well. Another alternative is the mobile branch service, where staff provide banking facilities in community locations on specific days. Services available through mobile branches include depositing funds, making cash withdrawals, and paying bills.
Post Office outlets also offer various banking services such as cash deposits and withdrawals, balance inquiries, and cheque deposits. According to NatWest officials, over 80% of active current account holders are already using digital services, and more than 97% of retail accounts are now opened online.
Increasing Preference for Digital Banking
The trend towards digital banking is evident as major banks reduce their physical presence. Statistics show that between January 2022 and February 2025, 1.530 bank branches have closed, with another 66 announced closures bringing the total to 1.596.
According to data, 87% of UK adults use some form of online or remote banking, which equates to approximately 47 million people. Moreover, 40% of users (2 in 5) have a digital-only bank account in 2025, up from 36% in 2024 and 24% in 2023.
With more physical bank branches closing, 13% of UK customers intend to open a digital-only bank account within the next five years.